Top 10 Dumbest Computer Service Calls

1 - "I downloaded Netscape and tried to install it. It said not to install this version if I was running Win95. So I uninstalled 95..."

2- User's PC hard drive is damaged, but support tech manages to recover the files in key directories and copies them to a new drive. Still, user is furious:

"Where the @#$%! are all my files?" asks the user.

"Where were the files that are missing now?" technician asks.

"I used to save them in that cute can. I use those files a lot, and that icon says 'Recycle,' so I thought it was a good place to put the files that I reuse often."

3- New user calls support staff early one morning, complaining that his computer won't power up even though everything is plugged in just as it was the night before. Tech walks down to check it out, finds the user pressing the power button on his empty laptop docking station.

Tech asks: "Where's the laptop?"

User: "I left that at home. Do I need that to get on my computer here?"

4- customer had trouble installing software and rang for support:

"I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with that disk. When it said to put in the third disk - I couldn't even fit it in...."

The user hadn't realized that "Insert Disk 2" meant to remove disk one first.

5- A confused caller was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer." The user had tried turning the computer screen to face the printer, but that his computer still couldn't "see" the printer.

6- Customer called to say he couldn't get his computer to fax anything.
After 40 minutes of troubleshooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

7- Technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

8- A lady was putting a credit card into her floppy drive and pulling it out very quickly. I inquired as to what she was doing and she said she was shopping on the internet, and they asked for a credit card number, so she was using the ATM "thingy."

9- "I have a huge problem. A friend has put a screensaver on my computer, but every time I move the mouse, it disappears!"

10- User's new notebook PC has a wireless network card. He loves it - for a day or so, until the battery goes dead.

"Did you plug it into a power outlet to charge it?" asks systems administrator.

"No," says sales guy impatiently. "It's wireless, why would I?"