How do I schedule PC Doc Pro to run at a certain time? 

Select 'Configure Settings' from the main menu on the program. You can  select PC Doc Pro to load automatically on start up and repairing items after the scan. Or you can specific scan time by clicking on the 'Scheduler' tab and selecting ‘Enable scheduling.’ From there you can specify a daily, weekly or a monthly scan. 

As a minimum, we recommend that you scan your PC once every week.

How do I backup/ restore my registry? 

PC Doc Pro makes a back up each time, entries are altered in the registry. You can reverse these at any time, by clicking on Rescue from the main menu. Select, the registry entry that you would like to restore, then select the ‘Restore Backup’ button, and PC Doc Pro will restore the entries. Please reboot your machine for the change to take effect.

Alternatively you can use the Windows restore point that PC Doc Pro makes. Click on the Windows Start button, select All Programs, then the Accessories folder. From there select System tools folder and click on 'System Restore'

Then select any one of the restore points that PC Doc Pro creates.

How do I use Start-Up Manager?

Start-Up Manager is an advanced feature in PC Doc Pro that will speed up your Windows startup and eliminate those annoying programs that clog up your PC from starting. Go to the Tools menu within PC Doc Pro. Select the Start-Up Manager tab, then uncheck the applications you want to disable at start-up. It couldn’t be simpler to a faster start-up!!

How do I use Junk Remover?

Make room on your hard drive and speed up your PC by getting rid of “junk files” that are only wasting space. Use this top of the line “maid-service” to clean your computer of unneeded files that are making your computer run slower.

PC Doc Pro automatically scan for junk files during the main scan. However you can customize a much more intensive and deeper scan for junk files.

Simply click on 'Configure Settings,' and select the 'Junk Filter' tab. Select the temp files that you wish to eliminate from your PC and those folders that you want to left alone, and then press Save Changes.

Then click on the Tools menu and select Junk Remover. This will start the scan automatically based upon your customized settings.

I get a runtime error message on startup?

The error that you have encountered is caused by some VB runtime and MS scripting files not being properly installed or uninstalled from the system. from the system.

Errors may include:

Class factory cannot supply the requested class. Error Source SetAll Text Function

Run-time error '429' ActiveX component can't create object

To resolve the issue reinstall PC Doc Pro using the instructions below.

Please make sure PC Doc Pro is closed (if applicable)

Please uninstall the current version by navigating to the Start button -> Programs -> PC Doc Pro folder and executing the Uninstall PC Doc Pro shortcut. (after the uninstall is completed, please navigate to the \Program Files folder to verify that the PC Doc Pro folder has been removed. If it hasn't, please delete it.)

Download and save PC Doc Pro from here.

Install the PC Doc Pro package that was downloaded in step above.

The program is registered but after scanning and repairing consecutively, the same number of detected problems appear.

By default the program does not fix 'Privacy traces' unless this is selected again after the scan is concluded.

Please make sure 'Privacy items' are selected once the main scan is complete. Then press 'Fix Errors.'

Please note this will reset all Internet Explorer settings such as homepage, cookies, cache files and other history on your PC such as index.dat. Hence the program requests your permission before making these changes.

Some toolbars may be removed during this process to restore Internet Explorer to default settings.

Some junk files and empty registry keys may not be deleted during the scan as they are being used by Windows and other processes on your PC. Remember that the registry is a dynamic database and there are literally dozens of different processes accessing it all the time. Its state is constantly changing as there are literally dozens of processes accessing it all the time. This is perfectly normal.

When starting PC Doc Pro I get the error "This program has been damaged..."

Please follow the steps below to reinstall PC Doc Pro.

Please make sure PC Doc Pro is closed (if applicable)

Please uninstall the current version by navigating to the Start button -> Programs -> PC Doc Pro folder and executing the Uninstall PC Doc Pro shortcut. (after the uninstall is completed, please navigate to the \Program Files folder to verify that the PC Doc Pro folder has been removed. If it hasn't, please delete it.)

Download PC Doc Pro from here.

Please then onstall the PC Doc Pro package that was downloaded in step above

Active X Error - When I go to download PC Doc Pro my computer tells me that my current security settings don't allow ActiveX and the page will not be displayed - what do I do?

This error is fairly simple to get rid of - it just means that for some reason the settings in your browser (Internet Explorer) have been altered to block out the download process. (This is quite common under Windows XP Service Pack and Vista)

To change this simple setting and allow the download follow these steps:

i.) Go to "Tools" in the main menu of your browser - select "Internet Options" from the menu.

ii.) Make sure you click on the "Security" tab at the top of the next screen and then at the bottom of the "Security" screen you will see a button that says "Custom Level" - click on it.

iii.) In the list that appears you should see an option that reads "Download signed ActiveX controls" - this should be set to "Enabled" in order to receive the download.

Without this setting "Enabled" you will not be able to access most downloads including PC Doc Pro

In Service Pack 2/ Vista – you may need to select – Allow Access or Download, in a bar underneath the address window

Win 2000, XP and Vista Profiles

I have a number of different profiles (logins for different users) set up in Windows Vista (2000 or XP). When I scan on my profile PC Doc Pro works fine, but when someone else tries to use PC Doc Pro through their profile it doesn't work - what should I do?

Both Windows Vista and Windows XP use a system of "profiles" - or simply put, a separate login for different users giving them a customized desktop and file access.

In both Window Vista and XP you are able to grant any user what is deemed "Administrator" access. Each user who wants to run PC Doc Pro under their "profile" MUST have administrator access on the computer or PC Doc Pro will find errors but not fix them. This is because without "Administrator" access a person is restricted from accessing certain areas of the computer that PC Doc Pro must use to work effectively - thus "Administrator" access is a must.

In Windows XP the "Administrator" access can be controlled easily by going into the Control Panel and selecting the "User Accounts" option to view all of the current users.

When I run a scan in Windows Vista, why do the number of errors repeat themselves again or why I am asked to confirm each repair?

PC Doc Pro does request user permission in Windows Vista and Windows 7 before its run. This is quite normal and part of the Windows process in order for the program to be granted access.

If however you are getting request to confirm each repair, please ensure that you have administrator access on your PC.

If you are sure you have administrator access and the program still requests permission,  please go to your PC's Control Panel. Click on User Accounts (classic view if you have this selected)

Then please 'Turn User Account Control on or off'

 (You may need to press Continue)

 Please then uncheck the following option

 'Use Account Control (UAC) to help protect your computer'

You may then need to reboot your computer to allow these changes. After the program has fixed your registry, you may re-check this option from the control panel.

Should I continue using Scan Disk and Defragmenter?

We do recommend continuing to use ScanDisk and Disk Defragmenter periodically. Both of these in conjunction with PC Doc Pro will help to optimize your PC's performance.

A simple test is to run ScanDisk and then run PC Doc Pro. Most likely PC Doc Pro will locate errors that ScanDisk does not and vice versa. All three scan different areas of your computer and complement one another. 

After I downloaded PC Doc Pro I was prompted to reboot my computer

You can safely reboot your computer if it prompted you to and PC Doc Pro will load with Windows when it starts back up. Unfortunately, we have little control on how the Windows Installer handles software on your computer so in some rare cases you may be prompted to "reboot" your PC so Windows fully recognizes the new software that has been installed.

Once your computer reboots, simply double-click on the PC Doc Pro icon on your desktop to load the program. You can then just click on the button to scan your computer for errors.

File not found error?

It appears the software was NOT exited properly before downloading and installing the update. Uninstall and then re-install PC Doc Pro

 
If you experience any problems, please Contact Our Helpdesk and we will be happy to answer your query. 

Failure to fix errors

Please submit a request at the Help Desk providing further details surrounding the errors PC Doc Pro located, but did not fix permanently

Newer version – error message

If you are receiving the following error message:

"A newer version of this installation is on the server. Please re-download this installation."

Please click on the following link to download the latest setup for the software:

Discovered a bug in software

Please let us know! Your feedback is very important to us. Please let us know the details of the bug that you've found in the software and submit it to our support team for further analysis.

Just as a clarification, a "bug" is not the same as not knowing how to do something with the software. A software "bug" is when you expect a certain function within the software and it either doesn't work as expected or something else happens in its place that is unexpected.

If your question is not answered please Contact Our Helpdesk and we will be happy to answer your query.